MBA Privacy Statement

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MECHANICAL BREAKDOWN ADMINISTRATORS, INC.
9419 E. San Salvador Drive, Suite 105, Scottsdale, AZ 85258-5510
Phone: (800) 347-0303

The trust of our customers is Mechanical Breakdown Administrators, Inc.'s most valuable asset. Mechanical Breakdown Administrators Inc. safeguards that trust by keeping non-public personal information about customers in a secure environment and using that information in accordance with this Privacy Policy.

This Privacy Policy includes examples of the types of nonpublic personal information we collect and the kinds of companies with whom we share such information. These examples are illustrative and should not be considered a complete inventory of our information collection use and sharing practices. In addition, you may have other privacy protections under some state laws. We will comply with applicable state laws regarding information about you. For example, certain state laws may restrict the types of information we may disclose about you or require us to provide you with additional notices.

Please note that this Privacy Policy will not apply to your relationships with other financial service providers, such as banks, credit card issuers, finance companies and independent insurance agent that are not a part of the Mechanical Breakdown Administrators Inc. Companies listed at the end of the Privacy Policy. Their privacy policies will govern how they collect, use and disclose personal information that you allow them to access.

Below is Mechanical Breakdown Administrators Inc.'s privacy pledge to our customers:

Information We May Collect
Mechanical Breakdown Administrators Inc. may collect non-public personal information about you from the following sources:

• Information we receive from you (or is provided to us on your behalf) on applications and other forms, such as your name, address, telephone number, employer, and income;
• Information about your transactions with the companies of Mechanical Breakdown Administrators Inc. or other nonaffiliated parties, such as your name, address, telephone number, age, credit card usage, insurance coverage, transaction history, claims history and premiums;
• Information from consumer reporting agencies, public records and data collection agencies, such as your obligations with others and your creditworthiness; and
• Information you provide to us on applications or from health care providers, such as doctors and hospitals, to determine your past or present health condition. Health information will be collected as we deem appropriate to determine eligibility for coverage, to process claims, to prevent fraud, and as authorized by you, or as otherwise permitted or required by law.

Information We May Disclose and To Whom We May Disclose Information
The non-public personal information Mechanical Breakdown Administrators Inc. may collect as described above may be disclosed in order to deliver products and services to you, provide customer service or administer your account.

Disclosures Permitted by Law
Mechanical Breakdown Administrators Inc. may disclose all of the non-public personal information described above, as permitted by law. For example, we may use affiliated and nonaffiliated parties to perform services for us, such as providing customer assistance, handling claims, protecting against fraud and maintaining software for us. We also may disclose information in response to requests from law enforcement agencies or state insurance authorities.

Information Regarding Former Customers
Mechanical Breakdown Administrators Inc. does not disclose non-public personal information about former customers or customers within active accounts, except in accordance with this Privacy Policy.

Our Security Procedures
Mechanical Breakdown Administrators Inc. restricts access to non-public personal information about you to those employees whom we determine have a legitimate business purpose to access such information in connection with the provision of products or services to you. We employ security techniques designed to protect our customer data. We provide training and communications programs designed to educate employees about the meaning and requirements of our strict standards for data security and confidentiality.

Changes to this Privacy Policy
We reserve the right to modify or supplement this Privacy Policy at any time. If we make material changes. We will provide current customers with a revised notice that describes our new practices.

Mechanical Breakdown Administrators Inc. values their relationship with you and appreciates the opportunity to bring you world-class products and services.

MBA Rev 1/31/02

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